Our Promise
We stand behind MemoPryl with a 60-day money-back guarantee. If you're not completely satisfied with your order for any reason, contact our support team within 60 days of receiving your order and we'll refund your product price.
How to Initiate a Return
- Contact our customer support team within 60 days of receiving your order. You can reach us via our contact page.
- Include your order number, name on the order, and a brief reason for the return (optional, but helpful for us).
- Our team will send you return instructions and a return address.
- Ship the bottles back — used and unused are both accepted. Return shipping is the customer's responsibility.
- Once the package is received and processed, your refund is issued.
Refund Timeline
- Refunds are typically processed within 3–5 business days after we receive your returned items.
- Once issued, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
- Refunds are issued to the original payment method.
What Is Refunded
The 60-day guarantee covers the product price. Original shipping fees are not refunded. Return shipping costs are the customer's responsibility.
Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please contact us within 14 days of delivery. We'll work with you to make it right — typically a replacement at no charge.
Questions?
Visit our contact page to reach our customer support team. We aim to respond to all inquiries within 1–2 business days.